This was a rare occurrence but is starting to show up more now. It will help speed up the turnaround time on support tickets and reduce the back and forth with the members if we can have the people on the phones request this prior to submit a ticket to support.
If you see an Opt-Out status that looks like the screenshot below, I will need written approval from the member to get them opted back in until Keap can give us a better way to do this. I have requested that they give us the ability to send the option for them to opt back in themselves to make this a smoother process. From what I have gathered Keap's email team has started to tighten down on items like this to help the overall email score.
This is an example of what I need to send over to Keap so they will opt them back in. I will need the member to say in the email that they specifically want to receive an email from us again. The email will need to come from the email address that is needing to be opted in on the account.
If you see something like this (image below) with the option to click on a link and manually opt them back in ourselves, then we do not need an email from the member. A support ticket wouldn't need to be created since anyone should be able to do this.
