Have the member log into the Portal and go to the "My Account" page.

  • They will need to enter their existing password in the Existing Password field
  • Then they will need to enter the new password in the New Password field

Suggested Password format for the member to try if they are having issues:

Capital first letter
8-20 characters long
1 number and special character somewhere after the first capital letter
  • Then they will need to re-enter the new password in the Confirm New Password field